There are literally thousands of job interview questions, so how do you know which questions are going to come up in your next job interview? The interview questions are easier to predict than you think. In fact, as much as 80% of the questions are predictable!
In order to predict the job interview questions, you must first put yourself in the position of the employer and understand the job from their perspective.
The very first thing an employer does before they embark on the hiring process is create a job description. A job description is basically a list of all of the key skills and competencies that are important for the job. Within the job description will be a list of hard skills and soft skills.
The hard skills are the areas of the job which require a specific skill set or particular subject matter knowledge, i.e. computer skills, machine operation, safety protocols, ﬁnancial skills, administration procedures. These skills are typically easy to observe, quantify and measure and easily identifiable from your resume.
In contrast soft skills (sometimes called people skills) are not easily quantifiable or measurable. They are often described as; excellent communicator, ability to problem solve, ability to plan & organise, teambuilding, innovation, leadership ability and so forth.
When designing the job interview questions, the employer will evaluate the job description and look at both the hard and the soft skills required for the job. They will then create questions designed to explore your ability to perform the tasks of the job (hard skills) and the interpersonal aspects of the job (soft skills). Questions specifically designed to probe the soft skills are called behavioral interview questions and are increasing in popularity with employers.
Follow the below steps to predict the job interview questions likely to come up in your next job interview:
Read the job description carefully and then highlight any of the key words in the text which provide clues as to what is important to the employer. For Example:
– The main duties in the job (hard Skills)
– The key behaviours in the job (soft skills)
– Experience & educational qualifications
Make a note of what the key areas of the job are (both hard and soft skills).
Now put yourself in the shoes of the employer, what questions would you ask on these areas? Make a list of the questions you would ask if you were the employer. You will find plenty of sample job interview questions and answers on this site; click here for good answers to interview questions.
Let’s take an example:
Below is a profile of the skills and behaviors an employer is looking for in a customer services role:
Role: Customer Services Executive
– Excellent customer service skills
– Ability to work with a range of I.T packages, including word, excel and outlook
– Experience of working with customer databases
Behaviors (soft skills)
– Problem solving ability
– Ability to plan and organise
– Team player
The skills questions might look like this….
– How would you define excellent customer service?
– Provide an example of a time when you delivered excellent service to a customer?
– What is your level of experience with using the Microsoft Office Suite?
– Specifically Word, Excel, and Outlook?
– Describe a situation where you have used available data to find a resolution to a customer’s concerns?
The behavioral questions might look like this…..
– Describe a situation that seemed impossible to resolve? How did you work through the situation, to find a resolution?
– Provide details of a situation where you had several customer issues competing for attention? How did you determine which issues took priority?
– How do you adjust your regular workload when you are presented with unexpected tasks?
– How would you step in to assist a member of your team who appears to be struggling with a difficult customer?
Aside from being asked questions on the key skills and behaviours of the post, you can also expect to be asked some standard job interview questions. It’s advisable to also review the section on common job interview questions, so you have an idea of the typical questions that come up in most interviews.
Now that you have a strong idea of the types of questions that are likely to come up, the next step is to develop excellent answers. See answers to interview questions for advice on how to do this.
By following the above process you have laser focused your preparation on the key areas of importance to the employer. The final step is to practice your answers to the questions with an interview coach who is trained to spot the errors you are making and can give you expert advice on how to refine and polish your winning answers. See interview skills coaching.
When you look at developing job interview questions from the employers’ perspective, it’s easy to predict the questions. Taking the time to go through this process will mean that even if the questions don’t come up exactly as you have predicted, your bank of answers will provide enough information for you to draw on to answer any question with ease
Originally posted 2016-09-06 17:47:27.